TERMS OF SERVICE & STORE POLICIES

⚠️ IMPORTANT: DEMO STORE NOTICE

Please Read Before Proceeding: This website (NexGear) is a demonstration store created for educational and testing purposes.

The 3,000+ products listed here represent real-world technology specifications, but no physical inventory exists.
Do not use real credit card information.
No actual orders will be fulfilled or shipped.

1. GENERAL CONDITIONS

By accessing or using the NexGear website, you agree to be bound by these Terms of Service.

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.
We utilize AI-powered support (Chatbot) to assist with inquiries. While we strive for accuracy, AI responses should be verified against official product descriptions.

2. PRODUCT INFORMATION & PRICING

Accuracy: We try to be as accurate as possible. However, we do not warrant that product descriptions, prices, or other content are error-free.
Pricing: Prices for our products are subject to change without notice.
Colors: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

3. SHIPPING & DELIVERY POLICY

We partner with third-party logistics providers (FedEx, DHL, Local Couriers) to deliver technology products safely.

Delivery Timeframes:

Express Delivery (Major Cities): 24 - 48 Hours.
Standard Delivery (Nationwide): 3 - 5 Business Days.

Shipping Costs:

Orders over $100: FREE Shipping.
Orders under $100: Calculated at checkout based on weight and location.

Inspection Policy: Customers are encouraged to inspect the external shipping box for severe damage before signing the receipt. If the box is crushed or wet, please refuse the delivery.

4. WARRANTY & RETURNS (The "NexGear Promise")

30-Day 1-to-1 Exchange: If your product has a hardware defect (e.g., dead pixels, battery failure, keyboard malfunction) within 30 days of receipt, we will exchange it for a brand-new unit.

Conditions for Return:

The item must be in new condition with no scratches or physical damage.
Full Packaging: You must return the original box, charger, cables, and manuals.
Unboxing Video: For high-value items (Laptops, GPUs, Monitors), an unboxing video is highly recommended to expedite claims regarding missing accessories or physical damage.

Manufacturer Warranty: After the first 30 days, products are covered by the official manufacturer’s warranty (Apple, ASUS, Dell, etc.). We can assist you in locating the nearest authorized service center.

Exclusions: Warranty does not cover liquid damage, drops/impacts, or unauthorized repairs.

5. PAYMENT METHODS

We accept the following secure payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express.
Bank Transfer: Orders are processed once funds adhere to our account.
Cash on Delivery (COD): Available for select regions.

6. PRIVACY & DATA

Personal Information: We collect your name, shipping address, and email solely for the purpose of processing your (demo) order.
Data Security: We implement industry-standard security measures to protect your personal information.
AI Data: Anonymized chat logs with our AI assistant may be used to improve service quality.

Questions? If you have any questions regarding these terms, please contact us at:

Email: support@nexgear.demo
Phone: (+84) 999-888-777